Policy

NO REFUND POLICY

All completed services are non-refundable. If you have any concerns regarding your service, please contact us so we can evaluate the issue and provide an appropriate adjustment when applicable.

SERVICE ADJUSTMENT POLICY

If you experience an issue with gel, dip, acrylic, or another nail service due to workmanship, please contact us within 3–7 days. This policy does not cover damage caused by impact, picking, peeling, improper care, or other external factors.

COLOR, SHAPE & DESIGN APPROVAL

Please review and approve your nail color, shape, length, and design during your appointment. Any changes requested after the service has been completed may be subject to an additional charge.

NAIL & SKIN HEALTH

For health and sanitation reasons, we may postpone or decline service if there are signs of nail fungus, infection, open wounds, bleeding, or any condition that may compromise the safety of the service.

ALLERGIES & SENSITIVITIES

Please inform your technician before your service if you have any known allergies or sensitivities to acrylic, gel, dip powder, lotion, acetone, latex, or other nail care products.

CHILDREN POLICY

Children must be supervised by an adult at all times. For their safety and to maintain a relaxing environment for all guests, please do not allow children to run or wander throughout the salon.

PERSONAL BELONGINGS

Giovanna Nail Lounge & Head Spa is not responsible for personal belongings that are lost, misplaced, or damaged while visiting the salon.

SERVICE PRICING

Prices may vary depending on nail length, shape, design, repairs, and additional services. Please confirm pricing with your technician before your service begins, if needed.

RIGHT TO REFUSE SERVICE

Giovanna Nail Lounge & Head Spa reserves the right to decline, modify, or discontinue a service, when necessary, due to health, safety, sanitation, or inappropriate conduct concerns.

ALCOHOLIC BEVERAGES

Alcoholic beverages are available only to guests 21 years of age or older and may be limited in accordance with salon policy.

GIFT CARD POLICY

Gift cards are non-refundable and may not be redeemed for cash, except where required by law.

Thank you for your understanding, cooperation, and support!